InformAction Forums

Firefox 11.0
Flashgot 1.4.1

Repeated uninstalls/installs fails to resolve issue. Attempt to configure results in "...component missing or corrupted..." & flashgot does not appear as menu selection, nor in add-on bar.

Are you running with Admin privilege? Full write privileges to all necessary areas?

Any sandbox or VM getting in the way?

Where are you getting the download?

Machine been scanned for malware recently?

See General Troubleshooting Instructions, especially #3, 4, and 5.

Do any of those help?

Running Linux. Member of root group. The rest of your questions are not applicable.
FF troubleshooting info:


Application Basics

Name
Firefox

Version
11.0

User Agent
Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:11.0) Gecko/20100101 Firefox/11.0

Profile Directory

Open Containing Folder

Enabled Plugins

about:plugins

Build Configuration

about:buildconfig

Crash Reports

about:crashes

Memory Use

about:memory

Extensions

Name

Version

Enabled

ID

Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Flashblock
1.5.15.1
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}

Global Menu Bar integration
2.0.3
true
globalmenu@ubuntu.com

QuickJava
1.7.5
true
{E6C1199F-E687-42da-8C24-E7770CC3AE66}

Ubuntu Firefox Modifications
1.0.3
true
ubufox@ubuntu.com

Modified Preferences

Name

Value

accessibility.typeaheadfind
true

accessibility.typeaheadfind.flashBar
0

browser.history_expire_days.mirror
180

browser.places.importBookmarksHTML
false

browser.places.smartBookmarksVersion
2

browser.startup.homepage
http://www.wunderground.com/cgi-bin/fin ... w.linkedin.…

browser.startup.homepage_override.buildID
20120310010446

browser.startup.homepage_override.mstone
rv:11.0

browser.tabs.loadInBackground
false

browser.tabs.warnOnClose
false

browser.tabs.warnOnOpen
false

dom.event.contextmenu.enabled
false

extensions.lastAppVersion
11.0

font.minimum-size.x-western
12

font.size.variable.x-western
14

gfx.blacklist.suggested-driver-version
Mesa 7.10.3

network.cookie.prefsMigrated
true

places.database.lastMaintenance
1332129859

places.history.expiration.transient_current_max_pages
57309

places.history.expiration.transient_optimal_database_size
87853056

places.last_vacuum
1301156903

[printer info snipped]

privacy.cpd.formdata
false

privacy.cpd.sessions
false

privacy.donottrackheader.enabled
true

privacy.sanitize.migrateFx3Prefs
true

privacy.sanitize.timeSpan
2

security.disable_button.openCertManager
false

security.warn_viewing_mixed
false

Graphics

Adapter Description
Tungsten Graphics, Inc -- Mesa DRI Intel(R) 965GM x86/MMX/SSE2

Driver Version
2.1 Mesa 7.11

WebGL Renderer
Tungsten Graphics, Inc -- Mesa DRI Intel(R) 965GM x86/MMX/SSE2 -- 2.1 Mesa 7.11

GPU Accelerated Windows
0

IIUC, Flashgot does *not* appear In the Firefox Tools > Add-ons page? (or about:addons)

Does Flashgot appear as a sub-folder in your current Profile\Extensions folder?

I confess to not being familiar with "Ubuntu Firefox Modifications". On the off-chance that said mods make a difference, could you please try disabling it and see if it helps?

If none of the above apply:

Could you please create a clean profile from scratch, and then try a clean install of Flashgot in that profile? Leave all of the default settings in the new profile; add no other extensions, and copy nothing from the existing one.

If FG installs normally now, then extension conflicts or profile corruption become likely suspects.

If it doesn't, we'll have to look elsewhere, thanks.

Sorry to be so long in replying.

Flashgot DOES appear in Add-ons, shows enabled. Clicking on Preferences yields error message.

Have deinstalled, created new profile, reinstalled. No change.

Have 'removed completely' FF 11, reinstalled, Flashgot shows up, no change in problem.

radii wrote:Flashgot DOES appear in Add-ons, shows enabled. Clicking on Preferences yields error message.

Have deinstalled, created new profile, reinstalled. No change.

Have 'removed completely' FF 11, reinstalled, Flashgot shows up, no change in problem.

In a couple of recent threads, FlashBlock (which is in your list) was shown to conflict with NoScript (which itself has flash-blocking capability; hence, no need for FB). Perhaps it also conflicts with FlashGot.

Confirming, in your "clean profile" test case, you tried to install FlashGot *only*, and no other add-ons?

Also,

Tom T. wrote:<snip> I confess to not being familiar with "Ubuntu Firefox Modifications". On the off-chance that said mods make a difference, could you please try disabling it and see if it helps? <snip>

Did you try this?

These add-ons (NoScript and FlashGot) are written for the supported versions of Firefox and Seamonkey. if Firefox has been altered in any way ...

If plain-vanilla, OOB Firefox with a clean profile will not install FlashGot successfully, then I would escalate this to Giorgio, thanks.

Yes, removed all add-ons, de-installed FF (removed completely), reinstalled, installed Flashgot, no joy.

De-installed (removed completely) Curl, reinstalled, restarted FF, no joy.

This is harder than it has to be. I've got to go to something else.

radii wrote:Yes, removed all add-ons, de-installed FF (removed completely), reinstalled, installed Flashgot, no joy.

De-installed (removed completely) Curl, reinstalled, restarted FF, no joy.

This is harder than it has to be. I've got to go to something else.

There's something more to this than meets the eye. Please let Giorgio take a shot at it. If it happens to you, it might happen to others, and he certainly needs to know about the issue.

Thank you for your patience.

Can you see any error message in your Error Console (Ctrl+Shift+J) just after browser startup?

> Repeated uninstalls/installs fails to resolve issue

Repeated uninstalls/installs of what?
If of FF, it rarely fixes anything.
If of your Profile, then you have a chance.

> See General Troubleshooting Instructions, especially #3, 4, and 5.

#5, as a test, create a new, clean Profile.
Install only FlashGot.
Does that work?
(you may have done this already, just not entirely clear)

What does about:plugins show?

What is the exact error message you are getting?
Screenshot?


> What does the Ubuntu Firefox Modifications extension to firefox do?

It enables Firefox addons to be installed through the package manager.
...
According to Synaptic, it also provides some Ubuntu-specific configuration defaults.


This is an ubuntu provided version of FF?
As a test, if you were to download the Mozilla version directly & put that in (& again only with FlashGot), does that work?
(Looks like it would be a .tar.bz2 which I suppose you could manually unpack & run? <I know nothing of Linux.> 7-zip, or bzip2 & tar, extracts it easily. Then just run firefox-bin, I suppose.)