InformAction Forums

[ split from viewtopic.php?f=7&t=20818 and edited title - barbaz ]


I am also getting crashes with No Script now.

I have a Toshiba Laptop running Windows 8.1 (or 2?)

The problem started just two days ago. Going to almost any page from the base Firefox page triggers the crash. For example, trying to access my Yahoo mail will do it. Also www.alibris.com.

I only use 3 extensions, one of them part of my antivirus.

I really like No Script. Please fix this as soon as you can find time from your family. I feel naked without it.

@Bendegeit: I am not sure that is the same crash issue as the one in the OP...
Does disabling all extensions other than NoScript get it working? (Tools > Add-ons Manager)
Also, please post your submitted crash report URL(s) (about:crashes > look for reports starting with "bp", if they're not click to submit them).

@Barbaz

Yes, I guess this might not be exactly the same thing. I noticed this thread because the dates seemed to match my problem as well as the "firefox" and "crash."

I have only 3 extensions.

If only No Script is active, Firefox crashes.
If only No Script is not active, Firefox does not crash.

Again, this began only 2 days ago. I don't think anything (Firefox or you) has updated so I'm very puzzled.

I also did a virus scan using Webroot but the results came up negative.

Bendegeit wrote:@Barbaz

Yes, I guess this might not be exactly the same thing. I noticed this thread because the dates seemed to match my problem as well as the "firefox" and "crash."

I have only 3 extensions.

What are they?
Also, given other reports here, got Trusteer Rapport?

And again, what are the crash report URL(s)?

Sorry, guess I should have said that before.

As extensions I have:

Turn off the lights 3.1.0.14
No Script 2.6.9.22
Webroot filtering extension 1.1.0.57

Come to think of it I thought i had Trustee Rapport but I don't find it. Looking in Plugins I find:

Open H264 Video Codec provided by Cisco Inc. 1.4
Primetime Content Decryption Module provided by Adobe Systems, Incorporated 9
Shockwave Flash 17.0.0.169
Adobe Acrobat 11.0.10.32
Citrix ICA Client 14.1.0.0
Citrix URL-Redirection Helper Plugin 14.1.0.0
Intel Identity Protection Technology 4.0.5.0
Intel Identity Protection Technology 4.0.5.0 (updater?)
Microsoft Office 2013 15.0.4514.1000
Wild Tangent Games App V2 Presence Detector 4.0.5.14

I've never disabled any of these plugins.

@Bendegeit
Thanks for that information but it's still not quite enough for us to properly help you.
What Are The Submitted Crash Report URLs? And If They Are Not Submitted Please Do So And Then Post The URLs Here.

I'm also splitting your posts to a new thread.

> Come to think of it I thought i had Trustee Rapport but I don't find it. Looking in Plugins > I find:

In a different thread is was alluded that it may not show up as either an extension or Plugin?
(Not sure as I've never used it myself?)
So you may have to look in Windows Add or Remove programs or similar?

Forgive me but I"m not entirely sure what the "Crash Report URLs" are. Perhaps you mean the following:

Accessibility: Active
AdapterDeviceID: 0x0a16
AdapterDriverVersion: 10.18.10.3345
AdapterSubsysID: 00000000
AdapterVendorID: 0x8086
Add-ons: webrootsecure%40webroot.com:1.1.0.57,stefanvandamme%40stefanvd.net:3.1.0.14,%7B73a6fe31-595d-460b-a920-fcc0f8843232%7D:2.6.9.23,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.1
AvailablePageFile: 6480449536
AvailablePhysicalMemory: 5780234240
AvailableVirtualMemory: 3681419264
BIOS_Manufacturer: INSYDE Corp.
BlockedDllList:
BreakpadReserveAddress: 52297728
BreakpadReserveSize: 67108864
BuildID: 20150513174244
CrashTime: 1432348468
EMCheckCompatibility: true
Email: bendegeit@yahoo.com
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1431963645
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 00000000, AdapterDriverVersion: 10.18.10.3345
D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 102206
StartupTime: 1432348461
SystemMemoryUsePercentage: 32
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 9933307904
TotalPhysicalMemory: 8507244544
TotalVirtualMemory: 4294836224
URL: about:addons
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 38.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD RfComm [Bluetooth] : 2 : 1 :
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Also, Trusteer Endpoint Protection does appear in my Programs and Features area.

OK try uninstalling Trusteer (at least temporarily)

That is a Windows crash report. I meant a Mozilla crash report.
To get crash report type about:crashes in the urlbar (where it says forums.informaction.com/viewtopic.php... now), look for a crash report that's from the time of one of these crashes, if it starts with bp- right-click the link and copy the link location and paste it here in url tags (like this) if it does not start with bp- click it first (to submit it), then copy the URL out of the address bar.

Forgive me if I look foolish. Was I suppose to do it this way?

code: select all
viewtopic.php?f=7&t=20835&p=76185#p76186

This crash is before I uninstalled Trusteer.

Bendegeit wrote:Forgive me if I look foolish. Was I suppose to do it this way?

Yes except you accidentally pasted the wrong link...

Sorry, coulda sworn I'd right clicked and copied as instructed.

Code: Select All
https://crash-stats.mozilla.com/report/ ... b8c2150523

Also, with trusteer removed Firefox is not crashing.

That's it, thanks. The culprit in that crash is rookscom.dll which is part of Trusteer.

viewtopic.php?f=7&t=20817

2015-05-21 05:43:39 PDT
They {Trusteer] already replied:
"We found the problem and we will start to deploy a fix at the beginning of the week. "

Bug 1165877 - crash in rookscom.dll@0x1735 (Trusteer Rapport)

Awesome!

Thanks guys. Love your product.