[RESOLVED] Password reset nightmare

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Meltdown

[RESOLVED] Password reset nightmare

Post by Meltdown » Thu Jul 14, 2016 4:32 pm

Hi, I have just registered and activated my account as per email I was sent. Unfortunately I got in a bit of muddle with my password and needed to reset it. When I clicked the 'forgotten password' link it did not recognise the email address. So I am locked out ! I cannot understand why as the password I used, email address and the username I used were initially accepted when I activated the account. I do not know who I need to contact and if I can use the forums_At_infomaction_com to ask for assistance ? Which is why I have decided to post here for help with a different Username as I am unable to use the one I registered with ! Nightmare. I would really appreciate if someone is able to suggest what I need to do.
Last edited by barbaz on Thu Jul 14, 2016 6:55 pm, edited 1 time in total.
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therube
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Re: Password reset nightmare

Post by therube » Thu Jul 14, 2016 6:09 pm

What username did you sign up using?
(Don't know that I can do anything with it anyhow, but still should help.)
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barbaz
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Re: Password reset nightmare

Post by barbaz » Thu Jul 14, 2016 6:52 pm

Looks like "Lplate": memberlist.php?mode=viewprofile&u=259943

Moderators on this board can't administer user accounts, so you'll need to email Giorgio Maone to get this sorted, please be sure to include a link to this thread.
*Always* check the changelogs BEFORE updating that important software!
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Meltdown

Re: Password reset nightmare

Post by Meltdown » Thu Jul 14, 2016 9:00 pm

Yes, my account username is Lplate. Thanks, I will do as you suggest.
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Giorgio Maone
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Re: Password reset nightmare

Post by Giorgio Maone » Tue Jul 19, 2016 3:42 pm

Meltdown wrote:Yes, my account username is Lplate. Thanks, I will do as you suggest.

I've just used the "Forgotten password" form with your username (Lplate) and the email address you registered with, and it apparently worked.
You've either entered a wrong email address upon registration, or in this password retrieval form, or you've mistyped your username.
If you did not receive any email from this forum in the past minutes, please send me an email from your preferred address (my address can be read at https://maone.net/ ) and I'll check / fix it for you.
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Lplate
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Re: Password reset nightmare

Post by Lplate » Wed Jul 20, 2016 3:24 pm

Hi, thanks for the response. I received the email and am now logged in with my registered username
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barbaz
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Re: Password reset nightmare

Post by barbaz » Wed Jul 20, 2016 3:37 pm

Image

Moving to Metaforum now that you're able to use your account.
*Always* check the changelogs BEFORE updating that important software!
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