Noscript.net troubleshooting page?

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Thrawn
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Noscript.net troubleshooting page?

Post by Thrawn » Wed May 01, 2013 5:34 am

Should noscript.net (and/or flashgot.net) have a Troubleshooting page?

I'm thinking of something like:
What kind of problem are you experiencing?

  • Site doesn't work...
    <instructions to check menu, submenus, error console, etc>
    • Blocked site(s): <action>
    • XSS filter: <action>
    • ABE message: <action>
    • Clearclick: <action>
    • Cross-site Javascript: <action>
  • Conflict with another extension, toolbar, etc...
    <instructions on how to check which one is at fault>
    • Other extension's fault: <action>
    • Definitely NoScript's fault: <action>
  • Configuration problems...
    • Settings lost: <action>
    • I can't figure out how to <xyz>: <action>
  • Something else...
    <instructions to search forum, links to sticky posts, etc, with encouragement to ask for help if not found>
Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:18.0) Gecko/20100101 Firefox/18.0

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Thrawn
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Re: Noscript.net troubleshooting page?

Post by Thrawn » Tue Jul 16, 2013 5:14 am

Anyone's thoughts on this?
Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:22.0) Gecko/20100101 Firefox/22.0

barbaz
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Re: Noscript.net troubleshooting page?

Post by barbaz » Mon Oct 06, 2014 3:14 am

Just saw this topic now
(Why is this private, and not in Metaforum?)

That would be a really good idea if you think the intended audience would actually find it, read it, and follow those instructions, but as it is, quite a few people don't read the FAQ there already is. Do you think this would be more accessible in that people would be more likely to read it?

Note that in some cases posting on this board is the best course of action, is it worth mentioning those in this guide at all?
*Always* check the changelogs BEFORE updating that important software!
Mozilla/5.0 (X11; Linux x86_64; rv:37.6) Gecko/25272270 Firefox/37.6 SeaMonkey/8.24.9a1pre

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therube
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Re: Noscript.net troubleshooting page?

Post by therube » Mon Oct 06, 2014 2:41 pm

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball NoScript FlashGot AdblockPlus
Mozilla/5.0 (Windows NT 5.1; rv:32.0) Gecko/20100101 SeaMonkey/2.29.1

barbaz
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Re: Noscript.net troubleshooting page?

Post by barbaz » Mon Oct 06, 2014 3:46 pm

Moving to Metaforum.
*Always* check the changelogs BEFORE updating that important software!
Mozilla/5.0 (X11; Linux x86_64; rv:37.6) Gecko/25272270 Firefox/37.6 SeaMonkey/8.24.9a1pre

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