[RESOLVED, UNRELATED] RoboForm doesn't work with NoScript

[jeryray]

Whenever roboform tries to fill a name and user, Firefox 10 beeps end shuts down. Disabling no script works, but we want the protection no script offers

Help?

[GµårÐïåñ]

It has nothing to do with NS. I use RoboForm myself and I can try and help you. Although you SHOULD be asking Siber Systems (makers of RoboForm) for support on this issue (http://support.roboform.com/php/rtss/main?&lang=en); however, I know they can be inept and frustrating at times, so I will try and help you. Since I use the latest version of Fx and RoboForm together and NoScript without issue, I KNOW its something on your end causing it that has nothing to do with NS.

So here is what I need to help you. What version RoboForm are you running? Under Addons, what is the version of the RoboForm Adapter? If either one of these is not the latest version as of 2/1/2012 you are experiencing a bug with the way RoboForm bootstrap invokes the browser that is causing your memory leak and ultimately crash. Installing or having NS is just coincidental. So you can answer my question or just go ahead and update to the latest version of RF, which will also install (and you need to make sure it does) the latest addon/adapter hook as well and get back to me with the results. Your call.

[GµårÐïåñ]

Here is their changelog on that and when I find the Bugzilla report number, I will send it to you as well.

Version 7.7.0
* Firefox: fix crash on Fill & Sumit, when FF shows warning about sending unprotected data.
* Firefox, Chrome, Opera: fix form fillings issues.
* Firefox: Fix open and close of Firefox toolbar customization dialog forces RF toolbar to appear even if it was previously hidden.
* Opera: fix RF can not install Opera adapter in some cases.
* Opera: fix can not install/uninstall Opera adapter under limited user.
* IE 9: cleanup IE use statistics on install, to fix speed complaints.
* Add 'Renew RoboForm Everywhere' item into RoboForm 'Help' menu.
* Fix when RF2Go is installing and it offers to upgrade old RF Fixed version, it cannot do it.
* Fix in some cases RF can not access User Data folder located on mapped network drive.
* Fix RF crashes after Fill&Submit from RF Toolbar if user has more than 10 logins for free.
* Fix if FillWithoutAsking then RF may fill a Win32 form several times even when user is typing.
* Manual Sync warning: show an option to remind in: 1/3/7/ days, 1/2/4 weeks.

Emphasis has been added by me. I was part of the Bugzilla report, so I know it was resolved and what it was due to and that's how I know it has nothing to do with NS. It was a change in Fx that RF didn't account for and it started causing crashes.

[jeryray]

It has nothing to do with NS. I use RoboForm myself and I can try and help you. Although you SHOULD be asking Siber Systems (makers of RoboForm) for support on this issue (http://support.roboform.com/php/rtss/main?&lang=en); however, I know they can be inept and frustrating at times, so I will try and help you. Since I use the latest version of Fx and RoboForm together and NoScript without issue, I KNOW its something on your end causing it that has nothing to do with NS.

So here is what I need to help you. What version RoboForm are you running? Under Addons, what is the version of the RoboForm Adapter? If either one of these is not the latest version as of 2/1/2012 you are experiencing a bug with the way RoboForm bootstrap invokes the browser that is causing your memory leak and ultimately crash. Installing or having NS is just coincidental. So you can answer my question or just go ahead and update to the latest version of RF, which will also install (and you need to make sure it does) the latest addon/adapter hook as well and get back to me with the results. Your call.

Thanks for your time. FF 10.01, Roboform 7.71, they sent that link yesterday. How do I make sure the "adapter hook" is installed?

[GµårÐïåñ]

Thanks for your time. FF 10.01, Roboform 7.71, they sent that link yesterday. How do I make sure the "adapter hook" is installed?

First, thank you for registering and I went ahead and linked your original post with your account, this way any replies and you can be notified. Sometimes people post anonymously and forget to check back or lose the link and the issue goes unresolved, this way you can always find your way back.

Now, back to the topic, if you install the latest version and during the setup you choose the checkmark for AT LEAST (Firefox) and you can also choose Chrome and Safari I think, but at least Fx, then it WILL install the global addon automatically. Now with the new feature released in Fx 10.x, any global install of addon results in a prompt when you start the browser next time asking you if you want to allow it, obviously say yes and let it finish associating. You might need to restart your browser just to make sure it took.

In the old days the version number on the addon/hook inside the browser and the desktop version were different. In recent time, it seems they simplified the process by making them reflect the SAME version, so that way you know you got the latest or not. So if the addon version matches the desktop version, you got the latest hook and your issue SHOULD be resolved. Let me know how it goes.

[GµårÐïåñ]

Oh just in case I wasn't clear, doesn't hurt to say it again just to make sure, the way you check to see if the browser hook is properly installed is to go to addons (Fx Menu|Add-ons - or in menu mode - Tools|Add-ons - or via keys - Ctrl+Shift+A) and you will see an entry called [Roboform Toolbar for Firefox 7.7.0] and although it is to enable the toolbar if you want it, its mostly to provide a native hook to the desktop software, the toolbar provided is graphical bonus which is already embedded in the software core anyway. If you are like me, you won't be using the toolbar and saving the real estate for more critical things and use the pop out that shows up when its needed, but if you do, that's fine too, to each their own, but if you wanted to remove the toolbar, its just as simple as right clicking on the top and uncheck the RF toolbar, that's it. Hope that helps.

[jeryray]

Thanks for your hep. I think I have installed it properly, all looks OK. Roboform had my re-set firefox to defaults and it worked, but then again no-script was not there and that is the conflict. I had to restore my system last month after the Firefox re-set because I lost all my bookmarks.

Roboform juts blames no script..

[GµårÐïåñ]

If indeed they are blaming NS, they are outright full of S**T as I know for a fact that it doesn't. If you had any issues with your profile, there might have been a corruption in it, possibly caused by ANY addon, no way to know. That is unfortunately something that happens with any profile and not much we can do to prevent it other than keep our stuff well backed up. I run a batch file attached to my Fx icon that creates a folder and time stamps it and backs up everything critical to me BEFORE launching the browser for me. I have always done something to this effect to ensure on each use, I have at least ONE good backup and between restarts of the browser, I have a snapshot, in case something goes wrong later.

[GµårÐïåñ]

Oh on a related note, when there was the 9.x update and this bug with RF first showed up, it totally F-ed up all my profiles as well and it was a combined screw up by Mozilla and exasperated by RF and the answer by Mozilla was, oops, and RF's response was, not my fault but I fixed it. No one really seems to take responsibility for squat anymore, its always a blame game, but for a 100% fact, I KNOW, its not NoScript. That I can guaran-damn-tee.

[jeryray]

Yes, problems started after version 9. So I am back to the point I had to disable NS. If I browse to any sites other than my normal sites I'll have to re-enable NS.
I was never successful in exporting the bookmarks and importing them after a profile re-set in FF. So I guess I am the only one that has this problem.

[GµårÐïåñ]

Yes, problems started after version 9. So I am back to the point I had to disable NS. If I browse to any sites other than my normal sites I'll have to re-enable NS.
I was never successful in exporting the bookmarks and importing them after a profile re-set in FF. So I guess I am the only one that has this problem.

My recommendation is to go ahead and backup your places.sqlite file (aka your bookmarks) by going directly to your profile directory, grabbing the file and moving it or copying it elsewhere (desktop perhaps) and then just create a new profile, resinstall all your addons clean and then dump that file back into the profile path you just created overwriting the new places file and get back to normal.

That's what I did. I also had my backup of GM scripts, so when I was back up, I threw those in there too and I was up and running in less than 15 minutes starting again from scratch. It sucked, but it was better than living with the half ass broken profile and constant issues. Hope that helps. This is why a good solid backup and if you are anal retentive like me, a daily snapshot, helps mitigate such F-ups that they throw our way and we get hit with without warning. Also helps with the profile takes a crap just for the hell of it too. If you want OS/Platform specific help in getting back up and running, let me know and I'd be happy to walk you through it. The steps are pretty simple and if you look up general FAQ on profile and stuff, you will generally be ok. Just don't be fooled by the bookmarks.html file, that is NO LONGER your bookmark file (unless you have the hidden setting flipped) its all in the file called places.sqlite so make sure you grab that before you get rid of your old profile.

[jeryray]

Did you lose all your cookies when you re-set the profile?
Anyway to save the added url icons above the menu bar?

[GµårÐïåñ]

Did you lose all your cookies when you re-set the profile?
Anyway to save the added url icons above the menu bar?

Yeap, most customizations I had to do again. It was a bit of a pain but as I said, over in a good quick 10-15 minutes. I know what I like, where and how to do it, so I go through it pretty quick. Call it habitual

[jeryray]

OK, I did it yesterday. It worked all day yesterday and this morning, but tonight the problem is back with fidelity and discover. FF exits and crashes without any messages or error reporting.
only add on is roboform, no0script, ad block +.

Any ideas where to go from here?

[GµårÐïåñ]

I am not sure why that's happening, I have profiles that access those sites and I have at the very least these installed, so I am not sure what's causing it, but for what its worth, there was an update to RoboForm today that claims to have resolved some issues which MAY or not, be affecting your particular case.

Here is what they say:

Version 7.7.2
* Fix some asserts and crashes found in the relese 7.7.1.
* All ver 7.7.1 users must upgrade to ver 7.7.2.

Go give the new update a whirl and is if your case is inside the first item of "some asserts" cases that is causing the crash. If not, then I highly recommend you send them a support request and that way they can see all the modules/processes on your system to see if there is something outside this environment and on your system that is interfering somehow.

Additionally, if you want to avoid dealing with them, then just go to your RF icon, click on about under the help submenu and copy and send me the entire content of that "Version Info" box through PM and I will take a look and see if I can find anything on your system that is causing interference. You can do a select all and copy in that box or just click the link on the bottom right that says "Copy info" and it will put it in your clipboard and you can just paste it into the PM.